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  • Brandy Parnell

24/7 Help with TOPS Questions

The Louisiana Office of Student Financial Assistance (LOSFA) recently launched its new artificial intelligence chatbot, LOSFA’s EXpert, or LEX. LEX is designed to answer general questions around the clock, enabling students to have key information for the Taylor Opportunity Program for Students (TOPS).

If a student has a complex question about their TOPS award, LEX will encourage the student to contact LOSFA staff directly by emailing custserv@la.gov, scheduling a virtual office hour appointment, directing students to LOSFA's contact us page, or by logging in to their Student Hub account to check the status of their award.

Students and parents can use LEX 24/7 by visiting LOSFA's website or by clicking here: Meet LEX!

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